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Main technical support includes all kinds of consulting according usage of ACE Laboratory's equipment and getting best solutions at Data Recovery process and fixing HDD's. Our developers and high-educated engineers are ready to share their knowledge and skills at Data Recovery field with you.
At the present time the main condition of Main technical support is to provide high-quality and operative technical support, because of that depends your success and thereby success of our company. That's why we introduce new conception: CASE - each new question will be marked by number, which will be active till resolution of question or problem you have. Also, to identify question exactly and quick, each user of our Main technical support will need to indicate number of PC-3000 board does he/she uses. It is essential for prompt resolving of your question. In each new question we recommend to state your CASE/question as detailed as possible, indicate full HDD name and attach screen shorts/reports if necessary.
Methods of main technical support:
| E-mail consultation | One of the most conservative and preferable method of technical support. You may send your questions 24/7,you will be able to get your answer at business hours of our company |
| MSN Messenger/ICQ | There is fastest, but at the same time limited way to get technical support. Its recommended to use Messenger for short and urgent questions only. Their quantity will be limited in the course of time. It is important to observe online status |
| Phone/Skype | This telephone support service is intended to provide emergency technical support at all the cases you have. Your telephone consultation will occur during normal business hours (GMT+03:00), during the day(usually faster) you will get a solution. For urgent questions - calls 24/7 |
| Updates | We release regular updates 2-3 times a year. Our developers add the most modern drives into PC-3000 support. We add the new possibilities. If you need to succeed among your rivals, you should have the most powerful utilities. You can see the history of our updates here... |
| Internet ACE Laboratory forum | Most of professionals at Data Recovery are here and ready to share with their experience and get some knoledge from others as well. That is the private forum for our users only, who are able to ask their questions, to share their opinion, also to get recommendations and answers from other users of our equipment |
| HDD's resources & additional materials | Variety Database of firmware resources(modules, loaders.... ) at FTP Server. Plus educational video and others. We continually enlarge our database. Even you haven't found resources for any certain HDD, we endeavor to find it for you |
To make main technical support contract, please contact us at support@acelaboratory.com.
*- 1 year starts on the day your receive first activation.
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