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| © Copyright ACE Laboratory |
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Technical Support provides you all kinds of consulting how to use PC-3000 products in order to get the best results in Data Recovery and fixing Hard Disk Drives. Our high-educated technical support engineers and developers are ready to share their knowledge and skills at Data Recovery field with you.
That's why we introduce new conception: CASE - each new question will be marked by a number, which will be active till resolution of question or problem you have. Also, to identify question exactly and quickly, each user of our Main technical support will need to indicate number of PC-3000 board does he/she uses.
It is essential for prompt resolving of your question. In each new question we recommend to state your CASE/question as detailed as possible, indicate full model number or HDD, family, FW version, symptoms of failure and attach screen shorts/reports if necessary.
Methods of Technical Support:
| E-mail consultation | One of the most conservative and preferable method of technical support. You may send your questions 24/7, you will be able to get your as soon as possible. |
| MSN Messenger/ICQ | It is the fastest, but at the same time limited way to get technical support. MSN is recommended to be used for brief and urgent questions. Detailed description of the case is also required. (It is much better better to send the copy of your request to the emails of our engineers) |
| Phone/Skype | The telephone support service is intended to provide emergency technical support at all the cases you have. Your telephone consultation will occur during normal business hours (GMT+03:00), and within one day (usually faster) you will get a solution. For urgent questions - calls 24/7. |
| Updates | We release software updates regularly 2-3 times a year. Our developers add a lot of the newest Hard Disk Drives into PC-3000 support to each update, the new features and unique modes appear. Our scientific researches never stop. If you need to succeed among your rivals, you should have the most powerful utilities. |
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 Free Support Included with All Product Purchases: |
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Free specified period of Technical Support is granted at each purchase of any PC-3000 product to help you use our equipment. If you find this Technical Support useful for you, you may contact us at ts2@acelab.ru or sales@acelab.ru regarding Technical Support Contracts.
Technical support is provided only for those products that are officially registered in our site.
Phone/E-mail Support is always free for following cases:
- installation issues;
- aberrant behavior in the software/Error Messages;
- problems with PC-3000 generated license or activation.
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| How to install PC-3000? |
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After you have received any PC-3000 product/s, you need to act as follows:
- Register your PC-3000 products on our website http://acelaboratory.com/register.php
Without registration you'll able to get only 1 activation of your PC-3000 product.
- During the installation process you need to activate your PC-3000 equipment.
There are two ways to get the activation file (act).
- Send the email with activation request file (arf) to our mail server: lic@acelab.ru
- Save the activation request file (arf) to the disk and send it to our web activation server: http://license.acelab.ru/index.php
If delivery of the activation file (act) is delayed by any reasons you can contact our technical support engineers and they will help you as soon as possible.
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| How to get updates for PC-3000? |
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You just should go here...
In some cases registration process can take up to 12 hours.
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| Contact ACE Lab's Tech support team |
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- E-mail:
ts@acelab.ru
ts2@acelab.ru
ts3@acelab.ru
- MSN:
support2@acelaboratory.com
ts2@acelab.ru
ts3@acelab.ru
- Skype:
acelaboratory.support
alexsheremetov_ts2
igor.acelaboratory
ACE Laboratory Forum
Technical support 24/7 mobile phone:
+7.909.435.8999
Phone:
+7.863.231.2206, +7.863.231.2207, +7.863.231.2208
Fax:
+7.863.231.2206
Our hours: 10 a.m. - 8 p.m. GMT+03:00 (Moscow time) on business days
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| Help me now! |
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