The 6th of June, 2013
To provide faster and more efficient Technical Support to our valued users we are glad to introduce a new way of getting Technical Support – ACE Laboratory Technical Support Centre.
«All of you work so hard and provide a level of service that is just unbelievable.Working with you throughout the years, I am constantly amazed at your level of knowledge and depth of understanding when it comes to data recovery and the use of the product. Of course what I truly enjoy is the personal approach to working with you on various cases and the mentorship you provide.»
Frank Meincke, Gefund-IT (Data Rescue), Germany
Data recovery is very deep complex field and besides owning professional data recovery products, you should know a lot. ACE Laboratory does not leave you alone with sophisticated many-featured products after you buy PC-3000. We have a department of qualified, highly experienced Technical Support engineers who are available all business days to help you solve as many data recovery cases as ever possible.
Our Technical Support service has already helped thousands of data recovery specialists worldwide to achieve higher results in data recovery and we are ready to share our knowledge with you.
Main advantages of ACE Laboratory Technical Support
Help till complete solution of your data recovery case
We continue to make all attempts and support you until all possible data are recovered from customer's drive. Wise help can sometimes ensure the only possible ways to recover data. We are committed to use all instruments and methods that will help you to get all possible data from customer drive.
Individual attention
As we see it, quality Technical Support is not just one guy who randomly gives general standard answers to customers' questions. We take care of each customer who contact our Technical Support and sort out each case individually.
Highly qualified technicians
All our Technical Support engineers have higher technical education, each of them is professionally qualified and certified. You can easily hand over your tasks to the wise brains and get better results.
Latest technologies
Knowing the latest methods and tricks in data recovery can help you to recover those cases that others can't handle. ACE Laboratory is the pioneer in inventing professional data recovery technology, so dealing with our Technical Support engineers, you will get the latest news and methods in data recovery.
Help when all other ways don't work
Most customers know that contact with ACE Lab Technical Support is the last hope to recover data at difficult cases when other ways and methods have failed. This shows our professionalism, outstanding efficiency, customers' trust and our true care for customers' needs.
It does not matter which level of data recovery knowledge you had or have now, our Technical Support engineers are dedicated to help you become true data recovery specialist.
How to use our Technical Support efficiently
To make your request to our Technical Support Service the most effective, please follow these instructions:
Technical support is provided only for those products that are officially registered * in our website.
* If you visit this page for the first time or read about it for the first time, please first of all register all your PC-3000 products.
You can already find many replies for your questions in:
manuals
our forum
That's why we earnestly ask you to get acquainted with all materials for all PC-3000 products, which we supply to you, before installing them.
The more clearly defined your question is, the easier and more prompt help can be provided to you. Please try to give the complete information about each damaged drive recovery case
that requires our assistance. Describe as detailed as you can the type of the damaged drive and the story which has happened to it.
Indicate your contact information (your name, e-mail, MSN/Skype, phone and serial number of PC-3000 product). Our technical support team will contact you as soon as possible.
Standard time for getting response on your request to Technical Support service is 24 hours.
Replies for easy, average questions are usually given quicker. Serious cases demand longer time, maybe some days but on the whole we try to help all customers sooner.
Urgent questions may be asked online (by MSN, Skype) and will be replied as soon as any Technical Support engineer will become free.
Free Support Included with All Product Purchases:
Free specified period of Technical Support is granted at each purchase of any PC-3000 product to help you use our equipment. To know which exactly period of free technical support you are granted at your purchase of any PC-3000 products, please contact your personal sales assistant or ts3@acelab.ru. If you find this Technical Support useful for you, you may contact us at ts3@acelab.ru or sales@acelab.ru regarding Technical Support Contracts.
Technical support is provided only for those products that are officially registered in our site.
Phone/E-mail Support is always free for following cases:
installation issues;
aberrant behavior in the software/Error Messages;
problems with PC-3000 generated license or activation.
Emergency technical support 24/7 mobile phone: +7.909.435.8999
Phone: +7.863.2015.008
Fax: +7.863.2015.006
Our hours:
10 a.m. - 7 p.m. GMT +04:00 (Moscow time) on business days – schedule for Europe, Asia, Africa and Oceania.
4 p. m. - 00 p.m. (midnight) GMT +04:00 (Moscow time) on business days – schedule for America.
